At first glance you might not think that this post on social media has anything to do with home staging and that I’ve gone off on a bit of a tangent.
I’m not so sure.
When I think of the agents that refer me, they are the ones that are using social media too. They are the ones that are open to change and new ways of selling houses, whether it be engaging with their market on twitter, having a business facebook page or recommending home staging to their clients.
It’s true to say that we all got on perfectly well before home staging and social media were invented. Houses were sold and relationships were formed and trust was built. It is also true to say, that the majority of people don’t like change. Change brings fear or misunderstanding for many. We don’t understand the benefits (what’s in it for me?) or how to do it (connections, likes, follows and RT’s all sound like a different language). We tell ourselves we don’t have the time.
I’ve been thinking about the above recently as I’ve been updating my distribution lists. As part of the update I thought it would be interesting to know how many of the agents on my list were using Social Media partly because I wanted to be able to engage with and learn from these people on all things real estate, brisbane and home staging.
My main focus for business is in the Western Suburbs of Brisbane so this is where I conducted the study. Here are the results:
Of the 25 real estate offices:
6 had a specific facebook page for the office (Brisbane Real Estate, Ray White Toowong, Arthur Conias and Belle Graceville, Century 21 Westside and Harcourts South West)
1 had a specific twitter account (Arthur Conias)
NB: I only measured specific Facebook or twitter accounts relevant to that particular office. Some agents, e.g. Place do have a twitter presence but it’s a corporate one.
Of the 231 agents within the above 25 offices:
27% (63) were on Linkedin (4+ connections)
4.3% (10) had their own facebook page (3+ updates)
4.8% (11) had their own twitter account (3+ tweets in last 3 months)
To be honest, I’m mystified by the above figures. Even if agents are within an office, they work for themselves and compete against others. In this market particularly, wouldn’t agents want to try anything – not just Social media (Blogging, Linkedin, Facebook, Twitter etc) but Networking, giving talks and presentations, offering e-books, door drops – whatever it took to get the listings. It’s so easy to think “It’s the market, there is nothing I can do” The old saying “If you always do what you always did, you’ll always get what you always got” holds so true at the moment. There is a real opportunity for agents to stand out in this market and pave the way for future success. Agents are known for their ability to network - to meet new people & get word of mouth introductions to win those listings. Yet they are missing out on the easiest, cheapest and most rewarding ways of doing this – through social media.
I would love to hear agents response on the above figures (don’t worry, I’m also sending this link out via e-mail!) If you are one of the 5%, I’d love to know what’s working and what isn’t. And for the remaining 95%, tell me what’s stopping you from having a social media presence? I am genuinely curious to find out.
Also, if you think you’ve been left off my list let me know and we can start engaging through Social Media
Connect with me:

September 9, 2011 at 2:00 pm
Imogen, I think the sound of crickets that I can hear on the comments board of this post shows just how under-utilised social media is in the property industry. I’ve dedicated my career of the last 2 years to giving agents (across the Eastern Seaboard) some insight into the huge opportunities that await them if they start to engage with their communities online. Its a tough gig to convert an industry that in the main has been happy to trash thousand of dollars each week on glossy press ads whilst ignoring the opportunity of just investing ‘time’ into a great local social media presence.
I am pleased to report that there is a move (albeit slow) to Agents this opportunity rich arena. I’ve just been engaged by one of the big name groups to run a series of seminars across the State over the next 2 months. Lets hope the light bulb starts to come in for a few as a result!
September 9, 2011 at 4:05 pm
Peter, thanks for this – it was bit quiet wasn’t it! I don’t have the luxury of spending money promoting my business so I have to find more creative avenues – traditionally agents haven’t needed to do this. Social media is a time investment but one that pays off. I was contacted only this morning by an agent who follows me on twitter to quote for furniture hire for a 5 bed house. Good luck with your seminars
September 9, 2011 at 4:19 pm
I’ve shared their post quite a bit today Imogen. I’d be interested to see if your traffic numbers have increased today and over the next 24 hours?
Cheers!
September 9, 2011 at 4:20 pm
My apologies for my typos and grammar today. Auto correct is having a ball with me!
September 9, 2011 at 4:31 pm
Peter, I haven’t promoted the post today so I would say that most of the 60 hits today are from you. Thank you. Legend
September 14, 2011 at 9:59 pm
Hi! Sorry it’s taken me a while to post, I’ve been in America at a very intense training seminar. Yes, you are 100% correct. I’m also surprised how slowly real estate agents have embraced social media. I teach real estate agents both Internet marketing and social media. The ones that ‘get it’ do get it, the ones that don’t…. Well they will be left behind. The seminar I just got back from, was so much more than just social media! Wow! If the guys that haven’t even started yet, saw what’s happening now online- they would be blown away! It’s only a matter of time before they have to become involved, trouble is they will be playing serious catch up…. If you are a real estate agent reading this and you want a hand with Internet marketing- get in touch with me http://www.Realestateonlinevideomarketing.com.
September 15, 2011 at 11:40 am
Thanks for your comments Lisa. I think for many they just don’t know where to start with Social media and how to do it. Also, as you say, it’s changing so quickly that they become even more stuck. At the end of the day, Social media is just talking to people, making connections & building trust- things that agents do all the time anyway – it’s just in a different way. The agents who are using social media are still predominantly using it to push their listings. STOP IT! – give me some useful information, tell me about the community you are in, let me get to know you as people so that when I want to buy or sell I will think of you.
September 15, 2011 at 6:56 pm
Yes… For sure! The like, know and trust factor. The amount of opportunities and doors that can open through being online, is amazing.
September 18, 2011 at 5:18 pm
rick otton…
[...]Real estate agents: some social media food for thought « homestagingbrisbane[...]…
September 25, 2011 at 1:18 pm
Hi Imogen. I am an agent in your focus area and you know that I am on Facebook, Twitter and LinkedIn.
LJ Hooker Toowong doesn’t yet have a corporate presence because the powers that be are worried about losing control of the content and something being written that puts people off or loses business. Most of us salespeople are on these sites individually though. Our experience has been that it doesn’t bring in any new business at all whatsoever. I have had a real estate presence on Facebook for over a year and in that time I have had one person ask for help finding a rental property (I am a sales consultant) and one old friend say he was starting to look at buying… But then he didn’t end up buying.
The one agency you mentioned who has an office twitter account has actually lost market share over the last year. At least one of the other agencies you mentioned who has an official Facebook page is soon to be out of business.
September 28, 2011 at 8:47 am
Simon, thanks for your comments. I think the Corporate loss of control is a real issue for some companies. However agents work for themselves within ‘The Network’ so it’s great that you have your own presence. I think what I’ve realised is that social media takes time and requires consistency & that you need a ‘critical mass’ before you start seeing results. I struggle on Facebook _ I only have 45 Likes on my page & it hasn’t generated any business. However, I feel a lot more comfortable on twitter. I have nearly 700 followers and yes it has attracted business. If you think about it if I put a paid for ad in a magazine that was only seen by 45 people every couple of days (my frequency for posting) compared to seen by 700 people up to 10 times a day then the second would have more effect. My blog has also been very effective – Not only as I advertise the content on social media but use it in good old fashioned e-mail campaigns to agents – a great source of business. For me, social media is one more channel of connection to my clients and I will continue to use it.
October 12, 2011 at 8:44 pm
Social media is peer-to-peer. Or a look ‘inside’ the industry. It gives all of us a warm yet deluded feeling that somebody who matters is listening.
They aren’t. I challenge anybody and everybody to find and present ‘one’ example of a home sold purely using social media like Facebook or Twitter or even YouTube for that matter. That challenge is ‘purely’ or ‘only’.
Marketing a property requires a professional mix of both old and new media. Digital and analogue. That includes, very much, newspapers.
I’m a total new media guy but social media is only a very, VERY small part of the equation. Then again. Happy to be proved wrong with any Example Only.
October 17, 2011 at 11:06 am
Brett, I think you’re right – it is a mix of both old and new media – in fact all available avenues. My point is that many agents are cutting off the social media avenues available to them and just sticking with the old way.
November 30, 2011 at 4:25 pm
Nice Post…
[...]Real estate agents: some social media food for thought « homestagingbrisbane[...]…
January 2, 2012 at 3:17 pm
[...] I wrote a blog post (http://homestagingbrisbane.wordpress.com/2011/09/05/real-estate-agents-some-social-media-food-for-th… ) [...]
May 21, 2012 at 11:18 am
Hi Imogen,
I am now using social media and watching as other agents are starting. I love twitter. Social media for real estate is not about advertising your listings, its about having some fun and adding valuable information for people who are trying to get through to the truth about how to buy and sell in whatever market we are currently experiencing. Giving people pertinent info so they can make an informed decision. Letting them see who you are and know what your values are…
May 21, 2012 at 2:00 pm
Bev, you’ve summed it up beautifully. Thanks for your comment